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INDUSTRIES

Government & Public Sector

We have served more than 40 federal and state institutions since 2014 — revenue agencies, ministries of finance, procurement bureaux, service commissions and parastatals — with platforms that survive audit, transition and the Nigerian budget cycle.

The Real Pressures on a Nigerian MDA

Almost every state government we work with is under the same arithmetic. Federation Account allocations are volatile, the wage bill and pension liability are not, and the gap has to be closed by internally generated revenue. Yet the collection machinery is usually fragmented: land use charge sits in one ministry, motor licensing in another, market levies with local government, and none of them reconcile. Demand notices are printed and hand-delivered, receipts are manual, and a meaningful share of what citizens actually pay never reaches the Treasury Single Account. The revenue is not missing because citizens refuse to pay. It is missing because nobody can see it.

The second pressure is data isolation between ministries, departments and agencies. The Head of Service cannot reconcile the nominal roll against the payroll; the Ministry of Finance cannot tell which agency has already procured the same equipment; the Bureau of Public Procurement cannot see contract performance history when evaluating a bidder. Each MDA has bought its own system, often from a different vendor, with no integration budget and no common identifier for a citizen, a staff member or a vendor. Ghost workers, duplicate payments and stalled contracts all live in the space between those systems.

The third pressure is procedural, and it is where most vendors come unstuck. A public IT project must pass through the Public Procurement Act 2007 and its due-process regime, obtain NITDA clearance where the threshold applies, use a registered indigenous provider, satisfy the Nigeria Data Protection Act 2023 for citizen data, and produce an audit trail the state Auditor-General will accept years later. Technology that cannot produce that evidence is a liability regardless of how well it performs. We build the evidence pack alongside the system.

What We Deliver for Government

Six offerings that address the revenue, integrity and infrastructure problems we are most often asked to solve.

Public Sector Delivery

3

State Governments

Kano, Kaduna and Gombe

1

Federal Ministry

Water Resources and Sanitation

6

Delivered Systems

Revenue, transport and citizen services

5,000+

Vehicles Modelled

In the Kano fleet simulation

Compliance Ground Rules

The obligations that govern a public-sector IT project in Nigeria, and how we discharge them on your behalf.

Requirement Authority or instrument What it obliges How we address it
Due-process procurement Bureau of Public Procurement; Public Procurement Act 2007 and state equivalents Competitive tendering, registered contractors, certificates of no objection above threshold We are a BPP-registered contractor; we prepare tender-ready technical and financial submissions and track no-objection through award
IT project clearance NITDA; Nigerian Content Development in ICT Guidelines MDAs must obtain clearance for qualifying IT spend and engage registered indigenous providers NITDA-registered indigenous provider; we assemble the clearance pack with the MDA before award, not after
Citizen data protection Nigeria Data Protection Act 2023; Nigeria Data Protection Commission Lawful basis, data protection impact assessment, breach notification, annual audit filing DPIA on every citizen-facing platform, ISO/IEC 27001:2022 controls, documented breach runbook
Treasury Single Account discipline State TSA circulars; Office of the Accountant-General All collections must sweep to designated accounts with traceable reconciliation Gateway and bank integrations sweep same day; automated daily reconciliation report to the Accountant-General
Chart of accounts alignment IPSAS accrual reporting; national chart of accounts Revenue and expenditure must post to the correct economic and administrative codes Revenue heads mapped to the state chart of accounts at configuration; exports in the format the treasury system ingests
Audit trail and records Public Service Rules; State Auditor-General Every transaction, waiver and approval must be reconstructable years later Immutable audit log, role-based approval chains, exportable audit extracts and retained system documentation
Accessibility and language Service charters; NITDA guidelines Public services must be usable by citizens with limited literacy or connectivity Hausa and English interfaces, USSD and SMS fallbacks, printed demand notices with scannable references

How a Public-Sector Engagement Runs

The sequence we follow on a typical state government platform, from first meeting to steady-state operation.

1

Diagnostic and revenue mapping

Four to six weeks on site. We inventory every revenue head, collecting agency, bank account and paper register, then quantify the leakage. The output is a written baseline both sides agree before any system is discussed, which becomes the yardstick for the whole engagement.

2

Business case and procurement support

We help the MDA build a business case the Ministry of Finance can defend, sized against a realistic collection uplift. Where the project goes to open tender we prepare compliant documentation; where NITDA clearance applies we assemble the pack in parallel so it does not delay mobilisation.

3

Configuration workshops

Revenue heads, rate schedules, waivers, penalty rules, approval hierarchies and the chart of accounts mapping are configured with the agency staff who own them. No code is written for anything configuration can express, which keeps the platform maintainable after we leave.

4

Pilot in one zone or agency

We go live in a single revenue zone or a single MDA for eight to twelve weeks. This is where the assumptions get tested — connectivity, cash-office behaviour, taxpayer resistance, bank sweep timing — and where the operating procedures are rewritten based on what actually happens.

5

Phased statewide rollout

Zone by zone, with a trained agency champion in each. Field officers receive handheld devices and offline capture where connectivity is unreliable. Collections are monitored daily against the baseline and reported to the steering committee every fortnight.

6

Handover, training and support

Administrator and operator training through our ICT Academy, full documentation, source and configuration escrow where the contract requires it, then a managed support contract with defined response times. The aim is an MDA that can run the platform without us.

Questions Public Sector Clients Ask

Can you work within our existing procurement calendar and budget release pattern?
Yes, and we plan for it. We schedule mobilisation-heavy activity away from the periods when releases are typically slow, phase deliverables so that each tranche of payment corresponds to a certified milestone, and we do not stop work the moment a warrant is delayed. We have completed engagements that spanned three budget years and one change of administration.
Who owns the data and the system at the end of the contract?
The government does. Citizen and revenue data belongs to the MDA throughout and is exportable in open formats at any time, not only at exit. For bespoke development the contract assigns intellectual property to the client; for BrilliantRevenue and our other productised solutions you hold a perpetual licence with source and configuration escrow available where the procurement requires it.
What happens to our platform when the administration changes?
This is the most common failure mode in Nigerian public IT and we design against it. We insist that agency staff, not political appointees, are trained as administrators; documentation is written to survive personnel change; and the platform is configured rather than hard-coded so a new policy direction can be implemented without a new procurement. Two of our revenue deployments have now run through a change of governor.
Our MDAs each have their own system. Do we have to replace them all?
No, and we would advise against it. The usual approach is an integration layer with a common taxpayer, staff and vendor identifier, so existing systems keep running while the reconciliation and reporting problem is solved centrally. Replacement is only worth it where the incumbent system is unsupported, insecure or genuinely cannot export its data.
How do you handle citizens without smartphones or bank accounts?
Every citizen-facing platform we build has an offline path. Field officers carry handheld devices that capture and queue transactions without connectivity. Payment is possible over the counter at designated banks and agent banking points against a printed reference, and by USSD. Demand notices carry a scannable reference so a payment made anywhere can be matched back to the assessment.
Can you provide references from other state governments?
Yes. We arrange reference calls and, where the client agrees, site visits so your team can watch the platform being used by people in the same role as theirs. Public-sector references are usually straightforward because the deployments are a matter of public record; we still obtain written consent before disclosing any client name.

A note on realistic revenue projections

We do not quote collection uplift figures before the diagnostic is complete. Any vendor who promises a percentage increase at the first meeting is guessing. Our diagnostic produces a documented baseline and a range, with the assumptions written down so they can be challenged.

Talk to our public sector team

Kabiru Ismail Gaya, Director of Public Sector Business, leads this practice from Abuja. Ask for a diagnostic scoping conversation with no obligation.